The whole sales pitch of cloud storage is that you should trust your big-tech storage provider to take care of your files and act responsibly, and Drive hasn't met that sales pitch this year. Google enacted this file limit as a total surprise and didn't talk about it for months, which left some businesses with broken setups scrambling to try to figure out what was happening. Besides whatever this issue ends up being, Google has also tried to cut Drive costs this year by rolling out a hard cap on file count (in addition to the usual byte size limit), which was later reversed after it got press coverage. Is File Stream deleting or moving files without uploading them first? That would be rough.įor a service that needs to be rock-solid reliable, Drive has had a rough year. Dropbox and Drive mirror mode keep local copies of the file on your computer, but File Stream often does not. ![]() That's all to say that, if Google lost data, and you were in File Stream mode, there's a good chance you don't actually have your files anymore. File Stream keeps a cache of " recently and frequently used files," but other than those, Drive will actively remove files from your computer. You're expected to have an always-on Internet connection and, when you try to open a cloud file link, the actual data is quickly streamed to your device so applications can access it. In recent years the defaults switched to "File Stream," where most files aren't ever actually stored on your computer, and instead you only get fancy shortcuts to files that are exclusively in the cloud. It's hard to imagine losing files in this mode, since at the end of the day they are still files on your hard drive. One is the traditional "mirroring" mode that works like Dropbox, where files on your hard drive get uploaded to the cloud, downloaded to all your other devices, and stay on your computer. What really complicates the issue in terms of solving the problem and trying to parse through user complaints is that Drive for Desktop has two totally different modes of operation that could be causing issues. If the problem is uploading, you should still have your local files. The description of this being a "sync" issue doesn't really make a ton of sense, since no matter what, the Drive web interface should show all your files and let you download them. Those instructions sound like they are aimed at preserving whatever possible file cache would exist on your computer. Optional: If you have room on your hard drive, we recommend making a copy of the app data folder.macOS: ~/Library/Application Support/Google/DriveFS. ![]()
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